General Sales Conditions

Seller Identity
SAVIN Milano is a registered trademark. The identifying details of the seller are as follows:

• Name: SAVIN Milano
• Email: info@savinmilano.com

2. Purpose of the Contract
These conditions govern the sale of products through the website [www.savinmilano.com]. The products offered are high-quality jewelry, crafted in 18k rose and white gold, with designs inspired by equestrian themes.

3. Prices
All prices are expressed in euros and include VAT. Shipping costs are free for deliveries within the European Union.

4. Payment Methods
We accept the following payment methods:

• Bank transfer
• PayPal
• Credit card

5. Shipping
Orders are processed within 2-3 working days from receipt of payment. For 'made for order' products, delivery time may take up to 10 working days. Shipping within the European Union is at the sender's expense.

6. Right of Withdrawal
Customers have the right to withdraw from the purchase within 14 days of receiving the product without any penalty. To exercise the right of withdrawal, customers must inform SAVIN Milano via email, providing order details. Products must be returned intact, complete with original packaging and documentation. Return shipping costs are the responsibility of the customer.

7. Warranty
All products are covered by a lifetime warranty against manufacturing defects, provided the customer retains the warranty certificate and original packaging. We also offer refurbishment and cleaning services for the jewelry.

8. Personal Data Processing
The personal data provided by customers will be processed in accordance with the General Data Protection Regulation (GDPR). For more details on how we handle data, please refer to our privacy policy.

9. Changes to the Conditions
SAVIN Milano reserves the right to modify these general sales conditions. Changes will take effect from the date of publication on the website.

10. Applicable Law
These conditions are governed by Italian law. For any disputes, the competent court is that of Milan